You can submit an application / complaint regarding for the goods or services purchased through our website to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail [email protected], tel. 8 5262 67 51), on the website at www. vvtat.lt, its territorial units in the counties or fill out an application form on the ODR platform by following this link 
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LT.

We remind you that according to Article 6.22810 of the Civil Code of the Republic of Lithuania, the right of consumers to refuse a distance contract and a contract concluded off-premises does not apply to contracts for accommodation, public catering or leisure services, if a specific date or period of service provision is specified in the contract.

Conditions for refusal of pre-booked (paid) accommodation and leisure services are provided in the rules (rules page) and service order (reservation) confirmation messages.