You can submit an application / complaint regarding for the goods or services purchased through our website to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail [email protected], tel. 8 5262 67 51), on the website at www. vvtat.lt, its territorial units in the counties or fill out an application form on the ODR platform by following this link
We remind you that according to Article 6.22810 of the Civil Code of the Republic of Lithuania, the right of consumers to refuse a distance contract and a contract concluded off-premises does not apply to contracts for accommodation, public catering or leisure services, if a specific date or period of service provision is specified in the contract.
Conditions for refusal of pre-booked (paid) accommodation and leisure services are provided in the rules (rules page) and service order (reservation) confirmation messages.